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If you have any questions that are not answered by this FAQ then please email us or fill in the feedback form, and we will endeavour to answer your query as quickly as possible.

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faq - frequently asked questions

platforms
Which handheld and desktop computers do you support?
Do you intend to support inegames on any other platforms?

pocket pc
How do I download an inegame onto my Pocket PC?
Which Pocket PC devices do you support?
Can I send my inegame to another Pocket PC?

palm os
How do I download an inegame onto my Palm?
Which version of PalmOS™ do I need?
Which Palm™ devices do you support?
Can I move my inegame onto a Palm memory card?
Can I beam an inegame to other people's Palms?
When I type an answer into my inegame I can't continue. What can I do?

windows
How do I download an inegame onto my Windows PC?
Which Windows PC devices do you support?

purchasing
How do I pay?
How secure is the information I give you for payment?
I did not recieve an email with the activation key for my inegame.

registering
How Do I Register?
How do I register if I bought my inegame at an online store?
I can't register my inegame with the activation key!
Do I need to keep a note of my Activation Key or will it remain available for use at any time?

use
The game I downloaded mentions inebooks, not inegames.
How do I get help with a problem playing an inegame?

platforms

Which handheld and desktop computers do you support?

Our collection of inegames are currently available for Palm handhelds, Pocket PCs and Windows PCs.

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Do you intend to support inegames on any other platforms?

We are always looking to extend the coverage of inegames to new hardware platforms. If you have a suggestion please let us know via the feedback form.

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pocket pc

How do I download an inegame onto my Pocket PC?

Select the inegame you want and press the 'Demo' button next to it. Choose to download the Pocket PC self extracting archive and the inegame will then be downloaded on to your computer. Note that this archive is for desktop PCs only - if you connect your Pocket PC to a Mac or Linux machine drop us a line at our feedback page and we will send you a version for your desktop.

After the download is complete you will need to perform an ActiveSync® operation to install the inegame onto your Pocket PC. If you are a new Pocket PC User then the best place to look for help is your Pocket PC's user guide, which contains step by step instructions.

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Which Pocket PC devices do you support?

Our inegames will run under the Pocket PC 2002 or Windows Mobile 2003 operating systems.

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Can I send my inegame to another Pocket PC?

Yes, you can do so by using the File Explorer program. Find the inegame you want to send, then tap the stylus on the name and hold it there for a few seconds. You will be shown a menu that includes the choices to beam the software by infrared link or send it via e-mail. If you use the infrared link make sure that the other Pocket PC is set up to accept infrared messages.

The beamed inegame will be an unregistered demo on the new Pocket PC.

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palm os

How do I download an inegame onto my Palm?

Select the inegame you want and press the 'Demo' button next to it. You will then be asked to choose what version suits you best. You then select either a self extracting archive for PCs, a Stuffit Archive for Macs or a zip file for Linux desktop computers.
After the download is complete you will need to perform a HotSync® operation to load the inegame onto your Palm. If you are new to the installation process there is an excellent guide available here:

http://www.palmsource.com/applications/howto.html

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Which version of PalmOS™ do I need?

Most of our inegames will run under Palm OS™ 3.5 or later. Individual inegames may also have restrictions about what version of PalmOS they will run on. Some titles are only supported under PalmOS 5, running the faster ARM processors.

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Which Palm™ devices do you support?

Inegames can be used the following models: Palm™ III series, V series, VII series, M series, Zire and Tungsten, Handspring™ Visor and Treo, Sony CLIÉ and all Palm compatible mobile phones.

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Can I move my inegame onto a Palm memory card?

Inegames will run from any memory expansion cards - SD cards, Memory Stick or Handspring Springboard cards. If you have already registered your inegame please be careful when moving the software onto the memory card. Some file movers will not move the file at all, but instead copy the file then delete the original - this will make your inegame unregistered again. If you do unregister your title then you can re-enter your activation key or contact us with proof of purchase to re-register.

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Can I beam an inegame to other people's Palms?

Yes, you can. All of our titles are available as a single file that can be beamed from the Palm desktop (i.e. the main Palm screen) and choosing "Beam" from the "App" menu. The beamed inegame will be an unregistered demo on the receiving Palm.

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When I type an answer into my inegame I can't continue. What can I do?

To complete an answer you must inform the inegame software that you have finished typing. This is achieved by pressing the Done button on the virtual keyboard, or drawing a backslash ("/") in graffiti (which is the end of line graffiti symbol).

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windows

How do I download an inegame onto my Windows PC?

Select the inegame you want and press the 'Demo' button next to it. Choose to download the Windows PC self extracting archive and the inegame will then be downloaded on to your computer. Double click on this file and this inegame will be installed on your Windows computer.

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Which Windows PC devices do you support?

Our collection of inegames will run on Windows 95, 98, ME, 2000 and XP.

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purchasing

How do I pay?

You will need to pay at the same time as you register the Inegame of your choice - see our detailed instructions on the Register page.

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How secure is the information I give you for payment?

Interactive E Books Ltd, the company behind inegames.com, use World Pay as its Secure Payment Gateway.

WorldPay uses state of the art security tools and techniques, both proprietary and unique, to ensure that you and your shopper are protected. Their systems also have inbuilt system redundancy and fault tolerance designed to provide you with a virtually uninterrupted service 24 hours a day, seven days a week. The WorldPay systems have evolved over many years and throughout their history they have continuously sought and gained bank approval for their systems.

When you fill in the payment form and click the submit button, the details are not sent straight away. First, a secure link is set up between your browser and WorldPay and an encryption code is requested and received, which then wraps the order and transaction details before leaving the shopper's premises.

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I did not recieve an email with the activation key for my inegame.

We are happy to resend activation keys if they are not received. However, with the regretable increase in spam recently you will need to ensure that emails from the addresses support@inebooks.com and support@inegames.com reach your inbox. If your spam filter stops emails from us, we usually don't know you haven't received our message.

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registering

How Do I Register?

Go to the Registration Page on this website (select the 'Register' tab at the top of all web pages), select your inegame, and insert the Unique PDA Code that was shown on the screen of your PDA or PC after you 'played' the free demo.
Then, after paying, an Activation Key will be given to you, and this can be entered on the dotted line on your PDA or PC. The Activation key will be accepted in upper or lower case.

The inegame is then yours to enjoy.

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How do I register if I bought my inegame at an online store?

To register an inegame purchased from one of our online store partners you need to use the prepaid registration page here

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I can't register my inegame with the activation key!

Your activation key consists entirely of letters, you can enter it as:

WWWW-XXXX-YYYY-ZZZZ

or:

WWWWXXXXYYYYZZZZ

or:

wwww-xxxx-yyyy-zzzz

or:

wwwwxxxxyyyyzzzz

Once you finish entering the last digit press the OK button. We are happy to help you if you have registration problems, just use the feedback form, including your name, activation key and when and where you purchased this inegame.

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Do I need to keep a note of my Activation Key or will it remain available for use at any time?

The Activation Key will not need to be entered again whilst the book is on your PDA or PC. If you ever delete the inegame you will need to enter the Activation Key again, or you can ask us to send it to you from the feedback form on this website. When requesting a resend of the key, please let us know when and where you bought your inegame to make our job easier.

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use

The game I downloaded mentions inebooks, not inegames.

Inebooks is the sister site to inegames, featuring interactive stories and gamebooks. There are some titles, notably the Mystaris series of fantasy gamebooks, that are both a book and a game, so they are listed on both the inegames and inebooks web sites.

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How do I get help with a problem playing an inegame?

There is a help icon, "?", in the bottom left hand corner of the display which explains how to use your inegame. For specific help on this title, look at "Hints" under the "Menu" menu. Otherwise you can contact support@inegames.com by e-mail, or enter your query in our feedback form.

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